Refund policy

Wholesale Return & Refund Policy

Thank you for partnering with Migipaws. We are committed to supplying high-quality interactive pet products to independent pet retailers across the United States. Please review our wholesale return and refund guidelines below before placing your order.

1. Wholesale Return Eligibility & 14-Day Window

14-Day Return Window: Wholesale return requests must be submitted within 14 calendar days of the confirmed delivery date (as recorded by FedEx or the delivery carrier).
Master Case Packs Only: Because products are sold as wholesale case packs (e.g., Case of 12 units), returns are accepted exclusively for complete, unopened, and sealed factory master cartons.
Non-Returnable Items: We cannot accept returns for opened cartons, individual units, partially sold case packs, or items with damaged retail packaging.

2. Return Merchandise Authorization (RMA Required)

No Unauthorized Returns: All returns require an official Return Merchandise Authorization (RMA) number issued by our wholesale team prior to shipment.
Process: To initiate a return, email us at support@migipaws.store with your Shopify Order Number, company name, SKU/quantity, and reason for return.
Return Warehouse: Once approved, our team will provide an RMA number and assign the designated return fulfillment center (Port Reading, NJ or Fontana, CA). Shipments sent without an RMA or returned to an unauthorized address cannot be credited.

3. Return Shipping & Restocking Fees (Buyer-Initiated Returns)

Freight Responsibility: For non-defective returns (such as change of mind or store overstock), the buyer is responsible for all return shipping and handling costs via a trackable carrier (FedEx / UPS recommended).
Restocking Fee: A 15% restocking fee will be deducted from the final refund to cover warehouse receiving, labor, and carton inspection.
Original Shipping Costs: Original outbound freight charges are non-refundable. For orders that qualified for our $350+ Free Shipping promotion, the actual standard freight incurred by Migipaws will be deducted from the net refund amount.

4. Damaged, Defective, or Incorrect Shipments (48-Hour Notice)

Prompt Inspection: Please inspect all outer cartons immediately upon receipt.
48-Hour Reporting Window: Any shipping damage, concealed damage, defective units, or quantity discrepancies must be reported within 48 hours of delivery (and no later than 7 business days).
Required Documentation: Please provide clear photos of:
1. The damaged product/carton;
2. The outer shipping label (showing tracking barcode);
3. The inner packaging.
Resolution: Upon verification, Migipaws will promptly provide replacement units, replacement parts, or an account credit at no additional cost to you.

5. Refund Processing

Once your return is received and inspected by our US warehouse team (typically within 3–5 business days of arrival), an email notification will be sent.
Approved refunds will be processed back to the original method of payment (Credit Card, PayPal, or ACH) or credited as wholesale store credit towards your next order, per your preference.